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USA

MiWaters Implementation

The Michigan Department of Environmental Quality (MDEQ) Water Resources Division (WRD), like many regulatory organizations has developed a number of information systems to manage regulatory compliance.  Legacy applications developed in a non-integrated fashion resulted in disjointed and redundant data across multiple systems.  In addition, the fragmentation of the legacy applications could not support consistent permitting and compliance processes across program areas.  

The MiWaters system is being built to consolidate and replace over 25 existing systems used by WRD, to bring consistency to permitting and compliance processes, and to significantly enhance WRD’s capabilities through advanced technologies (e.g. GIS), enhanced public access to information, and improved data integrity. 

The core of the MiWaters solution is comprised of a custom developed web application based on the Microsoft .NET framework, with data being managed and reported upon using Microsoft’s SQL Server platform.  However, significant functionality is also being provided by integrating Windsor Solution products into the MiWaters solution:

  • nFORM – supports online electronic form submission and management
  • nSPECT – provides mobile inspections and data collection
  • nSITE Explorer – delivers powerful GIS based data inquiry for both internal staff, the regulated community and the general public.

Primary capabilities provided by the MiWaters system include:

  • Site Management 
    • Management of Site Plans related to environmental interests (e.g. Permitted)
    • Integration with GIS for mapping of Site Plan Features as points, lines, or polygons.
    • Site centric view of environmental activities (Permits, Enforcement Actions, Inspections, Complaints) 
  • Service Request Processing
    • Integration with nSPECT for submission of Permit Applications, Service Requests, and Complaints
    • Request processing and fulfillment
      • Permit development and/or modifications
      • Request fulfillment
      • Tracking of Complaints 
    • Public Notice of proposed permit Applications and/or newly issued Permits
    • Processing paper-based Applications, Requests, Submissions
  • Permit Maintenance
    • Schedules of Compliance
    • Permitted Features (e.g., Outfalls) and Feature Limits
    • Dynamic program-specific data components based on permit type
    • Contact Management
    • Related Documents
  • Permittee Reporting Requirements
    • Electronic submission of Permit required reporting (via nFORM) based on Schedules of Compliance specified in the Permit or Compliance/Enforcement Action
    • Electronic Submission of Discharge Monitoring Reports
  • Compliance and Enforcement
    • Evaluation of permit reporting submissions 
    • Automatic violation generation for late / missing permit report submissions
    • Planning and scheduling of Site Inspections
    • Field Inspection data capture, reporting and violation generation (via nSPECT)
    • Tracking of Compliance and Enforcement Actions including escalations
  • Complaints/Incidents
    • Recording and processing of Complaints or Incidents
    • Instantiation of Inspections, Permitting, or Compliance/Enforcement Actions from Complaints
  • Financial Tracking
    • Application Fee Assessment 
    • Invoice Generation
    • Payment Processing 
    • Payment Status Tracking
    • Refund Request Processing
  • Other Water Resources related functionality
    • Financial Instruments 
    • Conservation Easements
    • Mitigation Banks
  • EPA Reporting (ICIS / NPDES)

Other general features and capabilities of MiWaters include:

  • External site for regulated community (registered users)
  • Public Inquiry including GIS based inquiry
  • Workflow and Tasking
  • Automated Document Generation from user-defined document templates
  • Integrated Document Management (upload/download)
  • User Notifications – to both internal staff and registered external users (regulated community)
  • Extensive configuration and administrative functions 
  • Contact Management
  • User management
  • System Announcements
  • Online help 


Details

CLIENT: Michigan Dept. of Environmental Quality
DISCIPLINES: Water
SERVICES: Custom/COTS Solutions, eGovernment
PRODUCTS: nCORE, nFORM, nSPECT

Interested in learning more?

Bill Rensmith

Contact Bill Rensmith
Windsor Solutions
(503) 675-7833 ext. 217
Email