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ePermitting Portal

Windsor has worked with Arkansas DEQ for many years to provide integrated information management systems. Most recently Windsor has worked with Arkansas DEQ to deploy the electronic Permitting system successfully delivered and operating in the State of Hawaii.

This ePermitting application has been delivered to Arkansas and is available to support all programs within the agency with their, permitting, licensing and registration needs. This ranges from storage tank registrations to complex title V air permits or mine permit applications.

Windsor initially supported ADEQ with a project to assess their electronic reporting submission needs in response to a combination of factors including the expectation of government agencies to provide better service with fewer resources and the desire to streamline business processes. Based on this assessment, the core objectives for such an initiative were identified to include:

  • Reduce staff workload related to application data entry – Engineering staff should be able to focus on their primary responsibilities rather than on data entry tasks.
  • Streamline the permitting workflow – Efficiencies in division work processes should reduce burden and increase efficiency.
  • Improve data quality – A common system has the opportunity to increase data quality and remove some of the existing data quality inconsistencies.
  • Enhance data sharing; provide better access to data – Increased sharing of data between divisions provides the opportunity for better decision making. Currently access into the permit processing of other divisions is limited.
  • Share knowledge among staff – This project represents an opportunity to capture and save the significant amount of the permitting institutional knowledge residing with existing staff.
  • Simplify the application process for the customer – Variability between permit types within a division and across divisions makes it difficult for an applicant to understand the steps that need to be followed.  The ADEQ wishes to improve the ease of use for the permit applicant.
  • Provide consistency in the permitting process – ADEQ expressed the need to simplify the process for the regulated community through both consistency of process and an improved and assisted Web interface.
  • Make the application process more transparent – ADEQ would like to provide more transparency in the application process in order that users can tell where in the process an application is.
  • Provide greater stability for information systems – The Air Division and most other Divisions expressed the desire for greater stability of their information systems.  Microsoft Access is used extensively by the divisions and ADEQ would like to develop a more stable and robust system to support electronic permit application submissions, utilizing the existing SQL Server enterprise relational database.
  • Reduction of paperwork – While it may not be possible, initially, to eliminate all aspects of the current paper-based application process, reducing paperwork would provide many advantages to the programs.

Since then Windsor has been engaged in a phased approach to design and implement the state wide e-Permitting solution for the agency. Requirements and Design were completed as a mechanism to identify the product backlog and the user stories to be implemented in the new e-Permitting system. This was driven by the core objectives as described above and included a series of workshops where a gap analysis was essentially performed between the electronic permitting application built for Hawaii and the needs of Arkansas.

Alongside the requirements and design process Windsor assessed all the current permit application forms to determine an appropriate structure for a common template to support a consistent approach to permit form building and to also establish a user profile that will support automatic form population.


Details

CLIENT: Arkansas Dept. of Environmental Quality
DISCIPLINES: Cross-discipline
SERVICES: Custom/COTS Solutions, Data Management, eGovernment
PRODUCTS: nFORM

Interested in learning more?

Kevin Lyons

Contact Kevin Lyons
Windsor Solutions
(503) 675-7833 ext. 212
Email